Banfield Pet Hospital at 807 Industrial Boulevard in Smyrna, Tennessee

Customer Reviews about Banfield Pet Hospital

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  I have talked, I have complained, and talked more to Sherri about a certain, arrogant, condescending individual at this location. This person talks down to me like I’m stupid. Every time I try to talk to her about this person, there is ALWAYS an excuse. Today made the 3rd time I’ve talked to her about this person, her response, “I will have a talk with said person.” Well, this is the 3rd time this has been said and nothing is getting better. Said person called and left me a voicemail stating, “due to the limited availability on anesthesia, that I needed to call them back so I could keep my appointment.” When did they start booking appointment for surgery if they can’t accommodate the limited availability and then basically tell me if I don’t confirm they will cancel my appointment. I’ve called other locations trying to rebook this procedure, and when I explain my frustration about the Smyrna location, EVERYONE I have talked to, ask me if it’s “said persons name” and I confirm it is. They even don’t like helping out at this location when they are asked because how arrogant this person is and how awful said person talks to people. I have several friends that use to use Smyrna as their hospital but have left because of said person. They travel to Murfreesboro, Brentwood, and 100 oaks instead of being close. One friend, which even lives in the apartments right behind Banfield Smyrna. After this procedure, my 2 boys will be going to Murfreesboro. Never had a bad experience there and they’ve always worked me in if I’ve just dropped by, when Smyrna has said, “we are all booked up,” but when I signed up I was told I didn’t have to have an appointment but it was just encouraged. With that being said, Shoutout to Adam and Dr Carr for always being professional and extremely nice and always going above and beyond. There’s also a female vet I’ve seen once with my boys and I can’t think of her name but she’s amazing too! If I never had to deal with said person ever again, and just put them behind closed doors somewhere where they don’t interact with customers, everything would be fine. However, when I call, I cringe if they answer the phone and I hang up on them, because hearing their voice just pisses me off to wits end. Time to make some changes!
  January 21, 2017

  by T K

Opening hours Closed now

Tomorrow: 09:00 am — 05:00 pm

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About Banfield Pet Hospital in Smyrna